Return & Refund Policy

When you can request a return or replacement

You may contact us if your order arrives damaged during delivery, defective or leaking, incorrect or different from what you ordered, or missing a product or item.

Please contact us within 7 days of receiving your order. A request made after that period may not be eligible for a return, replacement, or refund unless the law requires otherwise.

Products that cannot be returned

For hygiene, safety, and product-handling reasons, we generally do not accept the return of a product that has been opened, used, or partially used; damaged after delivery through improper handling; transferred into another container; mixed with another chemical or cleaning product; or used contrary to the instructions or precautions on the label.

If a product has been opened or used, we may ask for additional information to work out whether the issue is a genuine defect.

Damaged products

If your package arrives damaged, photograph or film the package and the product before you dispose of any packaging.

Contact us at support@tadaamagic.com with your order number, the name used for the order, a contact number, photographs or video of the damaged package or product, and a short description of the issue.

We will review the request and, where appropriate, arrange a replacement or refund.

Wrong or missing products

If you receive a product different from what you ordered, or an item is missing, contact us within 7 days of delivery.

Once we have verified the order, we may arrange a replacement of the incorrect product, ship the missing item, or refund the affected item, as appropriate.

Defective or leaking products

If a product appears defective or is leaking when you receive it, do not use it. Keep the product, its packaging, and the shipping materials, and contact us at support@tadaamagic.com with photographs or video showing the issue.

We may ask for further information or evidence to assess the claim. Where the issue is confirmed, we will provide a replacement or refund, as appropriate.

Change of mind

We do not currently accept a return simply because you changed your mind, ordered the wrong product, or no longer need it, particularly once the product has been opened or used.

If you placed an order in error, contact us as soon as possible — if it has not yet been dispatched, we will try to help with cancelling or correcting it.

Return approval

A return or replacement is not automatically approved when you submit a request. We review the information you give us and decide the appropriate resolution based on the product's condition, the nature of the issue, your order details, and applicable law.

Where we approve a return, we will send you instructions on how to send the product back. Please do not send anything back to us before you have received those instructions.

Refunds

Where we approve a refund, it is generally made to the original payment method used for the order. How long it takes to appear in your account then depends on your bank, card issuer, or payment provider.

If an order was paid using a promotional discount, coupon, or offer, the refund amount may be adjusted in line with that offer's terms.

Replacement

Where we approve a replacement, we will arrange to ship it, subject to availability. If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.

Return shipping

Where the return is needed because we sent the wrong product or it was damaged or defective on arrival, we will give you appropriate instructions covering the return and its shipping.

Where a return is requested for a reason this policy does not cover, any return shipping cost may be yours to bear.

Order cancellation

To cancel an order, contact us as soon as possible at support@tadaamagic.com. A cancellation request made before dispatch will be considered where operationally possible.

Once an order has been dispatched, cancellation may no longer be possible, and the request will instead be handled under this policy and applicable law.

Contact

Vasupati Brand: Ta-Daa Magic Proprietor: Sandeep R Email: support@tadaamagic.com Ground Floor, Narayna Nilaya, No - 1275/201, BEML Layout 3rd Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098

Please mention your order number so we can help you more quickly.